New Mountain Capital Forms AI-Enabled RCM Powerhouse with Merger of Three Health Tech Companies

New Mountain Capital has announced the launch of Smarter Technologies, a new artificial intelligence-driven platform aimed at revolutionizing healthcare revenue cycle management (RCM). The company is formed through the combination of three health tech firms: Access Healthcare, Thoughtful.ai, and SmarterDx. This move represents New Mountain Capital's largest platform investment to date in the healthcare RCM space.

A Comprehensive AI-Driven RCM Solution

Smarter Technologies emerges as a formidable player in the healthcare technology sector, boasting impressive statistics:

• 27,000 employees
• 24 global service centers
• Over 200 clients, including 60+ hospitals and health systems
• Support for more than 500,000 providers
• Processing of 400+ million transactions annually
• Management of over $200 billion in combined revenue

The new company's modular platform integrates agentic AI agents with scaled human-in-loop delivery capabilities and clinically driven billing algorithms. This combination aims to automate revenue management workflows across healthcare organizations' operations, addressing the billions in annual administrative inefficiencies plaguing the healthcare industry.

Leadership and Strategic Vision

Jeremy Delinsky, a veteran in the healthcare technology industry, has been appointed as CEO of Smarter Technologies. Delinsky, former CTO of athenahealth and founding COO of Devoted Health, brings extensive experience in streamlining healthcare payments.

"What's possible today is the ability to take a lot of cost out of the administrative side of healthcare," Delinsky stated. He emphasized the potential of AI, particularly virtual agents and agentic AI, to significantly reduce costs, improve process speed, and increase accuracy in healthcare administrative tasks.

Innovative Technologies and Offerings

Smarter Technologies' platform comprises several key components:

1. Smarteraccess: A modular RCM service combining proprietary virtual agents with human operators.
2. SmarterDx: An insights engine utilizing agentic AI, machine learning, and custom algorithms to identify revenue and quality opportunities.
3. Thoughtful.ai: Leverages agentic agents, NLP, OCR, and ML to address key RCM functions.
4. Nebula: An agentic AI platform for workflow automation, capable of resolving up to 70% of revenue cycle tasks.
5. Overwatch: An RCM operations model.
6. Spotlight: A machine learning platform specifically designed for healthcare payment systems.

The company claims that SmarterDx alone can deliver an average of $2 million in net new annual revenue per 10,000 patient discharges, providing a 5:1 ROI for its clients.

Matt Holt, Managing Director and President of Private Equity at New Mountain Capital, stated, "Smarter Technologies represents New Mountain Capital's latest major platform company focused on radical modernization of the U.S. healthcare sector leveraging modern digital tools and data, at scale."