Innovaccer Unveils AI Agents Suite to Revolutionize Healthcare Administration

Innovaccer, a leading health tech company, has launched a suite of eight pre-trained AI agents designed to automate various administrative tasks in healthcare settings. This development comes as the industry grapples with labor shortages and seeks to alleviate the burden of repetitive, low-value tasks on healthcare professionals.

AI Agents: Transforming Healthcare Operations

The newly introduced AI agents are voice-activated and capable of handling a wide range of responsibilities, including appointment scheduling, protocol intake, referral management, and answering routine patient inquiries. These intelligent tools also tackle more complex tasks such as prior authorization, care gap closure, hierarchical condition category coding, and transitional care management.

Abhinav Shashank, co-founder and CEO of Innovaccer, emphasized the importance of this development, stating, "Healthcare needs more than fragmented, point solutions. It needs a unified, intelligent orchestration of AI capabilities. With Agents of Care, we're redefining what AI can do for healthcare - delivering human-like efficiency while allowing care teams to focus on what truly matters: their patients."

Addressing Healthcare's Administrative Burden

The introduction of these AI agents comes at a critical time for the healthcare industry. According to a survey conducted by Google and the Harris Poll, clinicians spend nearly 28 hours per week on administrative tasks, while medical office staff and claims staff spend 34 and 36 hours, respectively. Moreover, a Mercer report projects a deficit of 100,000 healthcare workers by 2028.

Innovaccer's AI agents aim to address these challenges by automating time-consuming tasks. The company has demonstrated the capabilities of its discharge planning agent, which can check in on patients after hospital visits and schedule follow-up care using natural, human-like conversation.

Innovaccer's Growth and Industry Impact

This latest offering follows Innovaccer's recent series F funding round, which raised $275 million from investors including B Capital Group, Banner Health, Danaher Ventures, Generation IM, Kaiser Permanente, and M12. The company, founded in 2014, has built a robust data infrastructure that connects more than 80 electronic health records, providing a comprehensive view of patient information.

Innovaccer's AI agents leverage this unified clinical and claims data to offer deep healthcare context for various tasks, minimizing errors and redundancies. The company assures that these AI tools meet the highest security and compliance standards, including NIST CSF, HIPAA, HITRUST, SOC 2 Type II, and ISO 27001.

As the healthcare industry continues to embrace AI solutions, Innovaccer's latest offering represents a significant step towards streamlining operations and improving patient care. The company plans to make these AI agents generally available later this year, potentially transforming the way healthcare providers manage administrative tasks and interact with patients.