Amazon One Medical and Montefiore Health System Forge Partnership to Expand Primary Care in New York

Amazon One Medical, the primary care subsidiary of the e-commerce giant, continues to expand its healthcare footprint through strategic partnerships with established health systems. In a significant move announced on January 29, 2025, Amazon One Medical has teamed up with Montefiore Health System to bring enhanced primary care services to New York's Westchester County and surrounding areas.

Collaborative Care Model

The collaboration between Amazon One Medical and Montefiore Health System aims to create a seamless integration of primary and specialty care. This partnership will leverage Amazon One Medical's innovative care model, which combines in-person clinics with digital health services, and Montefiore's extensive network of specialists, hospitals, and facilities.

Key features of the new primary care offices include:

• Same and next-day appointment availability
• On-site lab services
• Wraparound virtual care support for members

Dr. Philip O. Ozuah, President and CEO of Montefiore Einstein, emphasized the importance of this collaboration: "Our responsibility continues to be sustaining high quality care that is delivered locally and in the most appropriate setting. Our collaboration with Amazon One Medical will enhance primary care offerings across the communities we serve and ensure those with needs for specialty care have the option to be seen and treated by our world-renowned clinicians."

Expansion Strategy and Technology Integration

This partnership is part of Amazon One Medical's broader strategy to expand its healthcare services across the United States. The company has been actively building relationships with health systems and employers since its $3.9 billion acquisition by Amazon in 2023.

Trent Green, Chief Executive Officer at Amazon One Medical, stated, "Teaming up with Montefiore advances our mission of making it easier for more people to get and stay healthy, bringing our human-centered and technology-powered model to individuals and employers in Westchester and surrounding areas."

Amazon One Medical's technology offerings include:

• 24/7 virtual care services through a mobile app
• On-demand video visits
• Secure provider messaging
• "Treat Me Now" digital assessments for common health concerns
• Vaccine and medical record access
• Prescription renewals
• Proactive reminders for follow-up care and referral needs

The company is also working on developing artificial intelligence tools to assist clinicians and enhance patient experiences, as announced at the HLTH 2024 conference.

Broader Impact on Healthcare Landscape

This partnership is indicative of a larger trend in the healthcare industry, where technology companies are increasingly collaborating with traditional healthcare providers to improve access and quality of care. Amazon One Medical's expansion efforts include similar partnerships with Cleveland Clinic in Ohio, CommonSpirit Health's Virginia Mason Franciscan Health, and Hackensack Meridian Health in New Jersey.

The company's reach extends beyond health system partnerships to include collaborations with employers. Amazon One Medical works with over 10,000 employers that sponsor membership fees as a benefit for their employees and dependents. A notable example is the partnership with Health Transformation Alliance, which provides access to Amazon One Medical's primary care services for 67 employers and nearly 5 million employees, including major corporations like Coca-Cola, American Express, Marriott, Boeing, and Intel.

As Amazon One Medical continues to expand its network and integrate advanced technologies into healthcare delivery, the landscape of primary care in the United States is poised for significant transformation. The Montefiore partnership represents another step towards a more connected, accessible, and technologically advanced healthcare system.