Teladoc CFO Mala Murthy to Step Down Amid Positive Q3 Results
Teladoc Health, a leading telehealth company, announced on Thursday that its Chief Financial Officer, Mala Murthy, will be stepping down from her position effective November 21. This unexpected departure comes as the company released preliminary financial results for the third quarter that surpassed investor expectations.
Leadership Transition and Financial Performance
Mala Murthy, who has served as Teladoc's finance chief since 2019, is leaving to pursue an opportunity outside the healthcare sector. The company has initiated a search process for her successor and is implementing an interim leadership structure, with key finance leaders reporting directly to CEO Chuck Divita.
Despite the leadership change, Teladoc reported strong preliminary financial results for Q3 2025:
- Revenue: $626.4 million
- Consolidated adjusted EBITDA: $69.9 million
The company also reaffirmed its full-year outlook, projecting revenue between $2.5 billion and $2.55 billion, with adjusted EBITDA ranging from $263 million to $294 million.
Strategic Initiatives and Market Challenges
Teladoc's positive financial performance comes amidst a period of strategic revitalization under CEO Chuck Divita, who took the helm last year following the departure of long-time CEO Jason Gorevic. The company is focusing on several key areas:
- Enhancing assets in its business-to-business integrated care unit
- Expanding international presence
- Leveraging its position in mental healthcare
However, the company faces challenges in its direct-to-consumer mental health business, BetterHelp, which has experienced declining revenue and user numbers in recent quarters. In response, Teladoc has introduced new payment options and insurance acceptance for BetterHelp services to improve affordability and attract more consumers.
Investor Reaction and Analyst Perspectives
The announcement of Murthy's departure, typically a cause for investor concern, was offset by the positive Q3 results. Jefferies analyst Brian Tanquilut noted that the pre-release of in-line Q3 results should "calm investors' nerves."
William Blair analyst Ryan Daniels highlighted that while financial challenges did not appear to be the reason for Murthy's exit, Teladoc "remains in the midst of a transitional phase—navigating slower growth and a difficult end-market."
As Teladoc continues to navigate these challenges and opportunities, the telehealth industry will be watching closely to see how the company's strategic initiatives unfold under its evolving leadership team.
References
- Teladoc finance chief to step down
Mala Murthy, who has served as CFO of the telehealth company since 2019, will leave the position next month for an opportunity outside the healthcare industry.
Explore Further
What impact will Mala Murthy's departure have on Teladoc's financial strategy and growth in the near future?
What are the primary challenges faced by Teladoc in its direct-to-consumer mental health business, BetterHelp, and how effective are the new payment options and insurance acceptance expected to be?
What has been Mala Murthy's contribution to Teladoc's financial performance and strategic direction during her tenure as CFO?
Which key qualities or experience will Teladoc prioritize in its search for a new CFO to lead during this transitional phase?
How does Teladoc's current leadership restructuring align with its strategic initiatives in expanding international presence and enhancing mental healthcare offerings?